Dear Sir,
I'm a prepaid customer of Airtel from the year 2006. with regards to my previous complaint of non regular deduction of daily rental for my mobile number 9994355877 dated feb 27 in the same forum, i have been provided with a refund amount of Rs 30. I have been using airtel booster pack for the past one year and as per norms of airtel, if we are using booster pack, they should not deduct any daily rental from the customer. Still they had been charging (this time they got caught by charging 1.80 p. when i called their customer care they said those details we still haven't received yet. may be you are using some services thats why you have been charged)
When I called and asked they didn't provide a proper response and so i have decided to use mobile number portability and decided to move from airtel to BSNL. i have sent port request on 25th may (wed) and received a Porting ID AT 919619. After i have decided to port out, i am receiving calls from airtel (9500909513) stating that they are providing offers with reduced charges of calling from A2A at 30p and Airtel other mobiles 50p without any daily rental for 30 days and the offer is valid for 180 days.
i told them i have already put booster pack of 198 rupees for 3 months, so i won't find any difference in the call rates whether i am using booster pack or not using booster pack.
And i have also stated that i have bought the BSNL sim, so kindly allow me to change from airtel since i am not satisfied with the services provided by Airtel.
For that the customer care guys stated that we will refund you the amount for booster you have choosed and if required we ll provide refund amount for the bsnl sim also.
i was firm in my decision stating that i want to change from airtel so kindly process my request. they said OK fine you can come to airtel after 90 days and kept the call. the call is on 30th may (tue). in the next half an hour, i got a message from 1901 stating that your port request for mobile number 9994355877 has been rejected by your service provider due to legal reasons.
so i got irritated and called their customer care and inquired whats the reason for rejection. they said we wont do such kind of activities, may be you would have provided wrong details of your address. kindly check it again, so it will get port out automatically. when i contacted the bsnl office they stated that documents provided are perfect, airtel only is not allowing to port out.
in the mean time i am getting calls from airtel number (9500909513) stating that please don't go away from airtel, we will figure out the reasons for your deduction of money and also we will provide you offer of low call rates (as mentioned earlier in this complaint).
i called the customer care and asked the reason for rejection again on the next day i.e., 31st may.
the customer care executive stated that yesterday itself you have accepted the offer provided by us, thats the reason for not getting port out. how come after accepting the offer you are contacting the customer care again.
i got irritated and stated the above details and also mentioned that even after the port rejection message from 1901 came, i am getting calls from airtel number (9500909513) with offers provided by them.
The customer care executive then said, no you have accepted the offer that is the reason for not getting port out, so still if you want to get port out resend the message again to 1900.
When i asked for the proof for accepting the offer provided by them, they didn't have an answer. after a long talk with the customer care guy, he transferred the call to his senior executive. the executive also stated that offer has been accepted that is the reason for not getting port out. any way if you provide the documents again in the bsnl office for re processing, you can get ported out without any charges for buying new bsnl sim for this purpose.
so i have given the documents again for reprocessing and was waiting to get ported out by today (4th june). Message from 1901 again came stating that your request has been rejected by your service provider for legal reasons.
no response from airtel customer care when i called now. Being the number 1 service provider in the telecom, are they behaving as a dictator in this sector?
to retain a customer will a service provider go to such an extent?
Being an educated customer i could expose this to all the people through internet. if the same has been happening to an uneducated customer means?
consumer complaints forum and TRAI only needs to say an answer for this.
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