I am the one of the old customer of AIRTEL prepaid (9676968612) in Andhrapradesh circle due to some reasons like adding value added services without my consent many times and problem with AIRTEL service so I want to move another service provider BSNL with the help of MNP so I put the request to porting number they give the number AA162498. I applied to BSNL to port my number then after my struggle started with AIRTEL customer care people and making calls and asking so many questions in a day repeatedly. I got SMS from BSNL your current service provider will not leave you due to legal agreement, these kind of talks and SMSs went on for couple of days mean while my port number has been expired again BSNL send a sms your port number is expired or not matching. I send a request to porting number again I did not get the porting code. I put the request so many times almost every day but I did not get the port number and send a sms like you are in waiting, new porting number request has been registered, if I talk to customer care they are giving my expired porting number (AA162498) is your current porting number after all these I fed up with AIRTEL. I put a complaint on the consumer forum on internet and forget about porting my mobile number, but the service of my current operator (AIRTEL) comparing with other mobile operators not satisfied to me so I send a request on 01/06 and got porting number AA718797 luckily. With this number I applied to VODAFONE this time for porting my number with postpaid plan. The history repeat like customer care calls asking stupid questions and insists you to answer them. Finally I got a sms from VODAFONE "Hello! Your Porting request AA718797 dated 6th Jun11 has been REJECTED by your current operator due to there are subsisting contractual obligation from the subscriber agreement". Why these people are creating problems for customers like me? Don’t have a right to change operator? Being a prepaid customer the MNP is mercy of the current operator or right of the customer? Then what is the meaning of MNP? IAM THANKFUL TO YOU SIR FOR YOUR CONCERN IN THIS REGARD.
0 comments