I have an airtel connection, 9166484598. Today at around 1:50 AM airtel started charging me for usage on "airtel live". Till then my brother had just checked out his mail through my mobile but when he saw these messages he messaged airtel to stop "airtel live" on my mobile. Just as he was done with the message airtel started charging exorbitant amount for "airtel live" service and within seconds I had lost a balance of Rs. 250!!!
When my brother called up Airtel customer care he was put on hold for 10 minutes and then his call was disconnected. The second time he got a representative, Shravan Kumar, who point blank refused to provide us any sort of id for either of the conversations and my call got disconnected again because of low balance.
I tried calling them thrice from another number, 9929980393. All the three times my call got through and all I received from other end was silence so this way they charged me another Rs. 1.50. It was a totally disgusting scenario which just reminded of one word "bully".
At around noon my brother went to Jayanti Bazar Branch in Jaipur where the airtel representative rudely said, "... bohot achcha hua... yeh le phone aur baith ja udhar kursi pe..." My brother somehow kept his cool and talked to the customer care representative on the other side of the line. To his astonishment he was straight away refused a refund on the pretext that he was browsing on internet when airtel charged him the ridiculous amounts which totalled over Rs. 200. Not only that but the supervisor told him that its no use sending a mail to the nodal or the appellate officer and that we should complain to TRAI.
This is ridiculous and I have nowhere else to go. I feel I have been cheated out of my money. Please help.
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