Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Scam and illegal method by collection agency | News #70847

Airtel
Scam and illegal method by collection agency

The below issues for the PRI and Leased line account are given below

Leased line account number: 15442350

PRI Account number: 15443249

This is to bring you to notice that Afxisi Technology Services Pvt Ltd., had subscribed the PRI number and leased line connection in January. Mr. Poovendran and Ms. Nivedhitha respectively. Also three people from the Bangalore head office came over to my office and convinced me to signup for your services.

When we took Leasedline Airtel gave an offer to take PRI without any deposits and setup cost.

The installation got over on 2nd of January but they got the sign stating it has been done by 31st Dec and frequent disconnections started with our Leased line and PRI connection this time. Whenever we get incoming calls there were disturbances on the line and it gets cut, there are also time when the full line was down till 2days. So we did not pay the amount for PRI from the 2nd month. But we pre-payed the leased line for three months for which the line didnt work for last 30 days. We placed a formal complaint to airtel regarding this issue and people came over to check the lines but nothing worked. So we took our complaint to the next level and they sent us some excel sheet of numbers to be contacted that was also of no use we are dogged here and there. When we tried to contact people who came by the office to convince us for the order, they had all quit their job and had switched over. We later did not pay even for the leased line.

On last week of September an Airtel executive came to the office and told me that Rs. 23000/- was pending on the bills of PRI number; they also told that if we gave them Rs. 4000/- right away, they would close the account.

Later, a person named Raj Singh called and told me that he was speaking from the high court and there’s a case on my company (Afxisi), for not paying the due bill to Airtel. He also told that I was to be in the court that day (Saturday, 9th October) or he will send local chennai police and arrest me, and CK Roy was the advocate who Handels this case on my comany regarding this payment. When contacted Ck Roy and his assistant Sadhana was giving me 10min to 30 min time to pay the bill or else we will send a fax to chennai police to arrest me, when asked why they went forward with the case without even informing, she told me that, he had sent a notice to the office previously through the Tamil Nadu court and I did not respond to it, hence they took it to Delhi high court. They told me that if I didn’t pay the due money by 11.30 a.m Saturday, they would send a fax to the Chennai Police and arrest me. Hence, I paid Rs. 23000/- to the Airtel Showroom in Adyar on Saturday, 9th October around 12.45 p.m. Meanwhile I got another call from Sadhana (CK Roy’s assistant) saying she is going to proceed the case with the Chennai police for I haven’t paid it still (she called before I could pay the bill). I told her that I am already at the showroom to pay the cash and ended the call.

I then paid and went to the T. Nagar Airtel Enterprises Services office and spoke about this issue to Mr. Santhosh, explained the whole problem and asked why did they do this to me. He said that they had no idea about all these things and claimed it to be fake and the collection agency had performed this drama. He gave me a contact and asked me to take this issue to them. I took this issue to Mr. Balagangadharan of PRI team on Monday 11/10 afternoon he also said they have no connection with this drama, the collection agency has done this and asked to file a compliant formally in the police station.

No response from Airtel and i couldn't follow it up for a long time.

NEVER TAKE A CONNECTION FROM AIRTEL THEY ARE BIG TIME CHEATERS


Company: Airtel

Country: India   State: Tamil Nadu   City: Chennai

Category: Telecommunications

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