Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Poor Services | News #71503

Airtel
Poor Services

I received a message 4-5 times stating about some "full talktime offer" i.e if i recharge with Rs. 120 then i get Rs. 105 immediately and remaining balance in 48 hrs. i got my number recharged with Rs. 120 on 17th of july but i didnt receive balance talktime till 19th july. i tried calling customer care of airtel at 121 but instead of transferring call to some customer care executive, they will always keep call on hold asking u to wait. then suddenly call gets disconnected. again i called next day and fortunately i got to talk to some customer care executive but no proper response. he just writes a complaint and tells me that i will receive my complaint number through message and on enquiring how will i know about the status of my complaint he stated that airtel people will contact me themselves. i received complaint number via message but no call or message confirming the status. now again when i called 2-3 times to enquire about the status of the complaint, what i get is that customer care executive ask me to hold till he finds out the status and later cuts the call without confirming anything and wasting my precious time.

Also, without even my subscribing, i receive a message "thank you for subscribing to punjabi hits @ Re.1/day". how strange??? when i told customer care executive about this, what he states is that first let one complaint get solved and then i can get another complaint registered.

I am really irritated at the way these executives respond and also one or the other problem with my number cropping up every other day...

I am an Advocate and busy the entire day, i dont get time to visit airtel centre and this is what a customer/consumer gets for availing services of any company. Airtel is a known name in its respective field but i am sorry to say that its services are becoming poor day by day. If u can convey my complaint to some higher authorities of Airtel that will help me because i am not able to get through any solution.


Company: Airtel

Country: India   State: Punjab   City: Ludhiana

Category: Telecommunications

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