Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Balance deduction, Dis-satisfied reply from airtel officers | News #71640

Airtel
Balance deduction, Dis-satisfied reply from airtel officers

Hi

Today (07/08) my balance was deducted without any prior notice. I came to know about this balance deduction only when i called to customer care today morning this is due to friendship day. Also i want to bring to your notice the customer care executive to whom i was speaking disconnected my call, i didn't get proper response from her. Last year i was able to send message on these days. When i tried to call again to customer care i couldn't reach executive.

I was trying to reach airtel customer care through various number (Friends no), each one are telling one reason, one of the customer care is telling amount will be credited in 2 hrs. when i called after 5 hrs, executive is telling i cant/wont do it, and your call will be disconnected in another few mins, Their answer was very irresponsible.they are putting call in hold for 30 mins and the call get disconnect after some time. I am using this no for past 8 yrs. I like airtel service than other networks, but nowadays airtel is deducting my balance without any reason, when i complaining about this they are refunding, i don't know what goes wrong.

One of the care executive said that, a message was send to my no before few days. You can very well check the incoming message i didnt get such SMS.

Today there is strick in recharge agent. So i couldn't recharge. My balance is zero. Request u to credit my balance back asap.


Company: Airtel

Country: India   State: Tamil Nadu   City: Coimbatore

Category: Telecommunications

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