Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Amount Deduction in my Airtel Prepaid Mobile for the service not been activated by me and poor customer care executive response | News #71669

Airtel
Amount Deduction in my Airtel Prepaid Mobile for the service not been activated by me and poor customer care executive response

Mobile no : 9840908918

Airtel Mobile Prepaid Service Provider

During the August First week some video service has been activated by Airtel service provider without my knowledge Regarding that i have contacted Airtel customer care where they where not trying to solve the problem instead they are blaming me that the service has been activated by me.meanwhile Rs.5 per day for five consecutive days totally 25 rupees has been deducted for the service that i have not used.

After Various conversation with the airtel customer care they have deactivated the service but still the amount is getting deducted so i have complained again to the airtel customer care senior executive where they have deactivated the service and they have stated that they don't have any provision for refunding the amount beyond 2 days so they have only credited Rs.10 in my account and the remaining amount is lost for me.

Even though i have registered with Do not disturb service in airtel i am getting advertisement push messages from airtel

this was the message that i have recived

phone no : 57007

website: http://wap.mauj.com/utp/L15289U1604MV2X/Sub/c17/vp/index.php? page=vp

video vogue at Rs. 5- Aug 3

similarly whenever i am tying to contact airtel customer care during the problem they are not actually solving the problem instead they are trying to blame the customer and some times they make the customer not be able to contact customer care no from any mobile.

Recently on 7th Aug for sending SMS they have deducted 48 rupees (for me 6000 SMS is free since iam using Rs.225 booster pack). Regarding i have contacted customer care where they stated that SMS is not free on 7th Aug due to Friendship day. Regarding this they haven't intimated anything about this to me even they haven't published any advertisement in prior like 6th Aug.which is quiet unethical and they stated that they will not refund that amount and they where threatening that they will disconnect the call.

Totally up to my knowledge i have lost more than 50 rupees due to the poor service provider.


Company: Airtel

Country: India   State: Tamil Nadu   City: Chennai

Category: Telecommunications

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