My name is Rajesh Ranjan & my Prepaid Mobile no is - 91-9955740760 (Bihar).
Actually, a service named Airtel video talkies has been activated at my no. I
made a call to Customer Care Executive on 18/07 But they are saying that
there is no service activated at this no., however Rs 15.00 had been deducted
but they have credited the amt. same day. Today again, I received the message
i.e. Your weekly subscription to Video Talkies will be renewed in 3 days and
you will be charged Rs. 15 for 7 days.
.Again, I received the same message of Video Talkies dated 30/07 at 09.17a.m.i.e. Your weekly subscription to video talkies will be renewed in 3 days and you will be charged Rs. 15 for 7 days. If you wish to stop "Video Talkies" click here&- http://tk.vuclip.com/api/airtel_talkies? reqtype=UNSUB
Again secondly on 02/08 at 11.18 a.m., I received the same message i.e. "Your weekly subscription to Video Talkies will be renewed in 3 days and
you will be charged Rs. 15 for 7 days". And Rs.15 has been deducted.
The mail which I received from you side was " We would like to inform you that your concern related to the deactivation of the Full Video service has been registered. Your Service Request number is 0726513756, in any future communication about this concern. Our team will contact you on or before 28-07 with an update on the same." Till today, I didn't receive any call regarding this service. If it's possible for your technical team to deactivate the service, then its OK, otherwise, i think I'll change the Airtel No. & go for some other no. b'coz its not possible for me to sit in a cyber-cafe after 3 alternate day & mailing you for this.
again today, Rs 15.00 has been deducted from my A/c. If u are not able to deactivate the service, tell me, i'll change my no. & in future, never ever, I'll use Airtel. Pareshan kar diya hai aap logo ne, kehte ho ki hamara executive baat karega, aur aajtak 1 ph. tak nahi aaya.
On every complain, they will give us a new request number, but of no use.
0 comments