Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Taken 10 days!! to get their engineer to come and fix Broadband connection problem | News #71680

Airtel
Taken 10 days!! to get their engineer to come and fix Broadband connection problem

I had lodged a complaint with their customer care number 04444444198 complaining connection not working on 30 July. After following up they sent an engineer who said wireless modem supplied by them is not working and to change it at my expense. I got another modem next day and informed them and many of their customer call attenders, over several days, tried configuring it on phone and promised to send engineer when they could not. The Engineer is yet to come as I write this. They have escalated it to their floor Manager twice and he has promised to make it priority 1 two days ago, and to send engineer. Twice the engineers called and asked for address and did not turn up. Have followed up more than 10 times and have spoken to a a host of customer reps. All the records are there on their computer. They said yes, we are very sorry for the inconvenience, we will make sure it is attended to ASAP.

Nothing has come of it.

This after going through their 198 routine of press 1 for this and 2 for this etc and then waiting for their call to be routed to the Manager, when the line disconnects!

It has taken a lot of patience from my side and all the conversations are recorded apparently, but still no

resolution of the complaint.

They give complaint numbers but there is no follow up. I have told them, I don't need another complaint number, just to ensure my connection is working!!! Nothing as yet.

The Customer care cannot do anything and the service engineers to whom they have putsourced this job of checking on site have not come, in spite of them responding and saying them are coming in 20 and 30 minutes!

I have again made two calls as of now and not results although it has been promised to be attended to immediately.

I have also told them to inform their billing section to ensure this lack of connection from their end is not billed. no reply.

is there anyway for me to get this resolved? Can some thing be claimed for business loss and inconvenience caused?

Ronald


Company: Airtel

Country: India   State: Tamil Nadu   City: Chennai

Category: Telecommunications

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