Hi Sir, I am using Airtel from almost 7 years and of late I am facing a lot of problems with their service. In fact they have been very very irresponsible in treating their loyal customers in a very bad way...
Today I recharged my monthly GPRS pack of Rs. 98 and to my surprise i noticed that i got only 1 GB of data usage!!! All this time I used to get 2GB... 50% reduction... or to say 50% Hike in tariff!!! and without any intimation??? I am very upset and seriously thinking of porting to other operator...
When they know that this kind of schemes affect their loyal customers I strongly feel that they are obligated to at least send an SMS saying that from next recharge you will get 50% reduced data usage... but no when I spoke to their customer executive he, after hearing my grievances, transferred my call to the area supervisor and he started all over again asking my problem and then said he can't go nothing... and it was changed some two days ago... strange...
During this neck to neck competition between the operators, Airtel is the only provider who does not care about the customers. We have always come to learn that competition between services benefits the consumers... but alas not with Airtel. Tata Docomo is giving 4GB for 98, Aircel Unlimited for 98 and Airtel 1GB is too bad.
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