I have taken a Postpaid connection on 9963911155 from one of the authorised dealers from airtel by completing all the formalities, for the initial 3 days services were good but from the fourth day my calls were barred without any intimation as the verification guys were unable to trace the residential address. I have called up the customer care department who have asked to me confirm my address details and registered a complaint on 26th and promised to solve the issue within 72hrs, on failure of the same i contacted Mr. Siva Prasad on 29th who informed my services would be activated in 1 hr but till date my outgoing calls are barred and when contacted MR.Siva Prasad (Customer Care Executive) he said my services would be activated at the earliest.
I DO NOT UNDERSTAND THE REASON FOR THE DELAY WHEN ONE OF THE VERIFICATION AGENT HAS VISITED BOTH MY OFFICE AND RESIDENCE ADDRESS AND VERIFIED THE DETAILS. WORST PART NONE OF THE CUSTOMER CARE BOTHER TO CALL BACK OR SOLVE THE QUERY. I HAVE BEEN INTERACTING TO 5 CUSTOMER CARE EXECUTIVE AND ONE Mr. Gyaneshwar (9866940001) AIRTEL OFFICER WHO JUST HUNG MY CALL STATING HE WOULD CHECK AND GET BACK ON 27TH. TILL DATE THERE HAS BEEN NO EFFORT FROM THE ENTIRE TEAM.
MY ONLY QUERY IS INSPITE OF PAYING ADVANCE RENTAL, DEPOSIT AMOUNT AND FOLLOW UP WITH CUSTOMER CARE NOTHING HAS CHANGED AND TO TOP IT ALL MY MONTHLY BILL HAS BEEN DISPATCHED TO MY RESIDENCE ADDRESS WITH MY CALLS BEING BARED WHY SHOULD ANY CUSTOMER BE INTERESTED TO CONTINUE WITH AIRTEL???
Find the list of people i interacted with
1) Siva Prasad
2) Kavitha
3) Shailaja
4) Vijay
5) Gyaneshwar-9866940001 (Airtel Officer least bothered to attendcustomer query)
People beware!!!
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