Respected Sir/Mam
I want to bring some irresponsible activity of a Mobile Service Provider of India (AIRTEL). I had taken two airtel lifetime prepaid conncetion two months ago from one of Mobile Store Shop of our city. The no's are as follows 919903189034 and 919903189052. I had submitted the required documents as address proof for the same at Airtel Relationship center and fill up the new connection application form properly.
But without any further notification airtel has stoped the service of these connection. I called up airtel customer care and the executive told me to visit the Relationship Center and submit the document again.
But after visiting the Airtel Relationship Center the Airtel relationship executive said for not receiving the address verification call from airtel customer care the connection has been closed by airtel and those no's would not be work any more and the balance would not be refunded.
I just want to complain about the Airtel service provider if they have address verification procedure it must be by visiting the connection owner address manually or if they called up for verification then the call should be made within certain predefined period so that customer can understand the importance of all incoming calls during that time and would not ignore the call.
I request the consumer forum to please look into the matter and if possible make my connections usable and refund my balance amount by taking proper action.
Thanks & Regards
Kuntal Mondal
Contact- 919903754221
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