Hello All,
This is really frustrating availing your services where no body id responding to any mails.
Below query is still not been solved yet. Reversal of 30/- is not been done for previous deduction. Again Yesterday 30/- has been deducted for the same service Friend's Chat. Request you solve the query ASAP.
Even I had launched a compliant in Consumer forum today. Also I am continuing the Airtel service after the balance is over on 8979046325.
Thanks & Regards,
Hitesh Patel
08979046324
Extn: - 2955
Hitesh Patel/RMSI
09/02 10:48 AM
To
[email protected]
cc
[email protected], [email protected]
Subject
Re: UNNECESSARY DEDUCTION (8979046325) - DEHRADUN [|BAL|Qrc11808111808205261131|]
Hello Rituraj,
I had not received any reply of the below query. Please check and do needful for below 2 points:-
1) No reversal of Rs 30/- is done in my account till date.
2) I am still receiving unwanted calls from the numbers -- 8126855141/145/147 and 32168180489/610 (11 digit numbers)
Thanks & Regards,
Hitesh Patel
08979046324
Extn: - 2955
Hitesh Patel/RMSI
08/25 02:10 PM
To
[email protected]
cc
Subject
Re: UNNECESSARY DEDUCTION (8979046325) - DEHRADUN [|BAL|Qrc11808111808205261131|]
Hello Rituraj,
Thank you for your response.
As per your below mail, I had received any refund of 30 on 19/8. Can you please check and let me know.
Further we would like to inform you that the above mentioned services is deactivated from your airtel mobile with effect from 19/08. Also a reversal of Rs.30/- has been made in your airtel account as one time benefit on 19/08.
Thanks & Regards,
Hitesh Patel
08979046324
Extn: - 2955
[email protected]
08/23 03:29 PM
To
Hitesh. [email protected]
cc
Subject
Re: UNNECESSARY DEDUCTION (8979046325) - DEHRADUN [|BAL|Qrc11808111808205261131|]
Dear Customer,
Warm greetings from all of us at airtel.
This is in reference to the email received on 18/08, regarding balance deduction in your airtel mobile number 8979046325.
We regret for the delay in response to your mail.
We would like to inform you that Rs.30/- was deducted due to voice chat services on 18/08.
Further we would like to inform you that the above mentioned services is deactivated from your airtel mobile with effect from 19/08. Also a reversal of Rs.30/- has been made in your airtel account as one time benefit on 19/08.
Also we understand that the unwanted promotional communication must have caused you inconvenience and wish to assure you that, airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to the telecom customers.
In order to initiate an investigation into your complaint, we would require complete details related to the Unsolicited Customer Communication (UCC) received by you. Please provide us with the following details:
- Date of receipt of promotional SMS/Call
- Time of receipt of promotional SMS/Call
- Brief description of the promotion
- Telemarketers SMS Sender ID / 10-digit phone number
We would also recommend the following measures to further avoid unwanted promotional communications:
- Do not give out your airtel number 8979046325 unless absolutely necessary.
- Do not fill unnecessary forms at Hotels, Restaurants, Shops, and Malls etc., through which your airtel number 8979046325 may get circulated and reach the telemarketers.
- To ensure that your personal information is not misused, avoid leaving your number on visiting cards or mentioning it on feedback/subscription forms.
We hope that we have been able to address your request suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [email protected].
You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at [email protected], or you may call at 9897534865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected], or you may call at 9997444865 from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards Rituraj Dutta Nodal Office Bharti Airtel Limited
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&&&Original Message&&&-
From: Hitesh. [email protected]
To: [email protected]
Cc: [email protected]
Sent: 18/08 06:06:54 PM
Subject: unnecessary deduction (8979046325) - Dehradun
Hello Sir/Madam,
I am facing problem with the unnecessary deductions from Airtel in my Prepaid
Mobile number (8979046325).
Earlier 1 month back there was deduction of Rs75/- for hello tune and Rs 30/-
for Chat. Any of such service was not activated by me.
Immediately called the customer care and according to them this services was
activated by me. I told them to deactivate any of such services on this Phone
number. Nothing was happened till date.
In the morning again Rs. 30/- was deducted from my account.
Also I had make request for "Do Not Disturb" service, but still I am getting
many calls from unknown numbers (12 digit numbers).
Due to no such good response from Airtel service, it might I will go for
"Consumer Forum Complaint" or I may change all my numbers with other service
provider (Within 2 Days).
Request you to act fast on the two above matters ASAP. Please refund all the
money which was deducted earlier.
Thanks & Regards,
Hitesh Patel
08979046324
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