Hi Team,
There is still no updates on this number since from 10/09 it is been barred.
There is no help from your customer care.
I found very helpless on all the calls from your advisor..
This is first time the pathetic service from AIRTEL I have ever experienced.
I will recommend all my colleges and friend to disconnect this Plan from our office.
Please see to it..
I need to response from your side.. This is the Value of your customer.
Thanks & Regards,
Vikrant Sharma
Email: [email protected]
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.
From: Sharma, V, Vikrant, KKM72H C
Sent: 16 September 15:39
To: [email protected]; [email protected]; [email protected]; [email protected]
Subject: 'Poor sevice from Customer service and billing department'
Importance: High
To Nodal officer,
Maharshtra.
This is regarding the Poor services offered by your Customer Service centre and the Billing system.
My Airtel no is 08600600977.
Please find the Brief History of it:-
On 9th august I bought Airtel CUG Plan (149rs).
Till 12th August my unbilled amount was 0.0 rs. I have the Message.
On 15th I have subscribe the Internet pack of 98rs. Got the confirmation SMS from your side.
Then On 24-Aug the Unbilled amount reached to 1736 Rs.
I filed the complaint at Customer care with complain Id : 39109769, Please find the brief history of it.
I have Subscribe the Internet services though I was being charged for Data services.
I received the Billed dated 09/09 of amount – 6094.22 Rs. With Due date 27-Sep.
On 09/09 My unbilled amount shows as 59.7 /- Rs.
On 11/09 My unbilled amount was showing as 1086 /- Rs.
I was surprised as My outgoing was barred after 09/09 how come you are charging with no sense.
I spoke to Customer care on 20/08 with Hasina. I explain him all my problem. He was not able to help me.
So I requested to transfer the call to Floor supervisor, My god I was my mistake, It took 30-35 mins to get transfer, I was on hold till 35 Mins, At end my call was disconnected. There is no value to time.
So again I contacted I spoke to Mr. Subhash more. I repeated to same and requested to transfer the call. He said no supervisor are available now, Please contact between 6am – 9pm only.
I called up on 16/09 in morning requested the same to resolve the issue all the three advisor were doing same thing putting my call on hold for 40- 45 minutes and then disconnecting the call.
The last person I spoke was Supriya, requested to please sort it out my problem. But all in vain no response after 5 minutes from her.
I think I was not joking with all these guys, so is this the company policy that they can disconnect the call any time they want.
What is the meaning of customer care centre when all are making fun of customer.
I am working with INFOSYS LTD and all my 20 of Friends had taken the same connection no problem with them.
Seriously if there is no reply to this issue I and all the 20 connection are going to be disconnected and I will filled complaint at Consumer court of harassment due to bill to AIRTEL for all ‘20 connections’ .
I need to sort it out ASAP you can.
Thanks & Regards,
Vikrant Sharma
Email: [email protected]
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.
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