Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Alance deduction without any usage | News #72442

Airtel
Alance deduction without any usage

My airtel no. is 9860131353

on 28th Sep i received a message from AD-54321 stating that i've been charged Rs 60 for downloading java game,

but i never download any game & i don't even use airtel live.

So when i called Customer care to complaint about this they said that i will get back my Rs 60 in four hours.

after another 10-15 minutes, i got two more messages saying that i've been charged Rs 10 for downloading "curves to die for" & Rs 5 for "MulticontentStore_maya subscription service".

I had never subscribed for any other service from airtel, so i can't understand why they are charging me!

so i called them again, on first time the call got disconnected, when i called second time, they told me that i will receive my deducted amount back.

i waited till evening, but never got back the balance.

when i again tried to call customer care, they blocked me form reaching to the CC executive, the calls got disconnected and every time i called i received a message from airtel to dial *121# to get balance &validity details.

my balance on that evening was Rs 19.75 .

on 29th Sep i again received a message form AD-54321 stating that i've been charged Rs 3 for "ModelsVideos_bella_club subscription service"

i just can't understand this how can they automatically activate any subscription and charge me for that.

Today when i checked my balance it was just "5 paise". I haven't made any call in these two days, nor have i sent any sms, so how did my balance got deducted?

so when i called customer care again today, they were telling me that i've used airtel live, so that's why i've been charged.

when i told them that i did not use airtel live or any of their service & I want my balance back other wise i would have to go to consumer court,

They disconnected my call and again i'm blocked from talking to customer care executive.

I request you to see into the matter and provide me any help on this matter.


Company: Airtel

Country: India   State: Maharashtra   City: Sangli

Category: Telecommunications

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