I had a broadband connection from airtel which I discontinued two years back after paying all dues. But I kept getting calls from Airtel to pay my bills for the same number. After contacting relationship centre, one week back, I find that the number is still operational at a different address but under my credentials including Name, mobile number and email ID which is why I was still getting the mails and call from Airtel. I tried contacting the customer service but to of no avail, they say that the number or account number is not valid. The relationship centre guys tried but could not solve my problem. I tried contacting people at Airtel office in Indore but they are not available. I got calls from some advocate in Mumbai saying that a case has been filed against me for not paying bills which amounted to around 7500 INR. I hold an airtel mobile number also which has been with me for the last 4 years and never can anyone find any instance of me not paying my bills. I had always been very prompt at paying all my bills. This is classic case of identity theft that can happen to anyone. Also shows the negligence of Airtel at guarding the information of customer or verifying the addresses.
Can anyone help me??
0 comments