Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - UNAUTHORISED DEDUCTION IN AIRTEL PREPAID MOBILE NO.9910773631 | News #72558

Airtel
UNAUTHORISED DEDUCTION IN AIRTEL PREPAID MOBILE NO.9910773631

With due respect, I want to state that, I am using Airtel Services from last two years. On Sunday dated 9.10.2011 my Airtel Prepaid account balance is Rs.-9.26. I surprise to see this balance in my prepaid account as I make 1-2 call from my number in last 20-30 days. I mostly use office phone for making calls and use my mobile only in emergency circumstances.

I talk with your customer care executive in this behalf (Naming Mr. Shubham). According to him my balance is deducted on account of Job Alert Services which was activated on my number from 20.9.2011 and Rs.2 per day on account of this services is deducted from my Airtel Prepaid balance. I shocked to listen this as I never activated any job alert service from my mobile phone ant any time. More than Rs. 30 are deducted on account of this services from my prepaid services without my permission or giving any intimation to me which is not acceptable to me. Previously also Rs.45 is deducted by you on account of Hello Tunes Services (without any activation by me) which later on refunded by you when I complaint in that behalf.

I unable to understand what kind of service you are provided to your genuine customers who are with you for years. You are deducting there balance without giving intimation or permission from them at your will. I request you to please refund my deducted balance on account of this Job Alert Service otherwise I had no option but to go to consumer court and file a complaint in this behalf.

Virender Chauhan


Company: Airtel

Country: India   State: Delhi

Category: Telecommunications

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