» » Airtel - Erroneously deduction of balance from my prepaid balance account | #72660

Complaint / review / scam report
Erroneously deduction of balance from my prepaid balance account

This is the second time when I am complaining about the services of Airtel pre-paid services. I am using the services of Airtel Since 2007 but never before I have faced it in Gujarat. Now, I am residing in Hyderabad for the last 1 year and during this 1 year, this problem is magnifying like anything. Balance from my Prepaid account is being deducted erroneously regularly. When I contacted customercare for getting the detail of the deduction, they replied that "HUNGAMACLUB-VIDEOPORTAL SERVICE" is active in my mobile, that I didn't know as well. In the last month itself i.e. September 2011, I have contacted customercare between 17th to 22nd and requested for refund of the balance. For first 2 to 3 times the customercare services was responding but thenafter whenever I try to contact, it doesn't get connected. For the de-activation of the service, I have asked the customercare and accordingly they have done it but even after it everyday Rs. 5/- has been deducted from my balance. I have contacted the customercare on 10-10-2011 between 10 to 11 P.M. for getting the deduction detail, de-activating the service and refunding the money. Accordingly, they have lodged my complaint and given me complainnt No. ROVAD51010464411. Even after it my problem is still persisting and from 11th october itself everyday Rs. 5/- is being deducted and now whenever I try to contact customercare services it doesn't get connected and I am not able to talk to customercare executive. My problem has got compounded yesterday night between 11 to 11:30 p.m. when Rs. 85/- deducted from my balance with message depicting "Thanks for downloading Hungama Content Game from Airtel" and the amusing part is that I have never downloaded it. So, is this not the deficiency of the services provider that they deducted the balance for nothing and harass the customer? So, at last I urge that all the money which is deducted erroneously should be refunded.
Author: Sankesh AAO

Offender: Airtel

Country: India   State: Andhra Pradesh   City: Rangareddy

Category: Telecommunications


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