Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - SMS Pack Big Fraud | News #72925

Airtel
SMS Pack Big Fraud

For the activation of SMS pack i dialed *110# and selected 32 rs. sms pack they give information trough flash msg that u can send 350 local plus national sms free for 30 days and to activate reply with 1. i replied with same after some seconds company gives me conformation msg via AG-Netxel that "Thank you! Rs32 nu SMSPack apana account ma activate karavama avyu che. Jema malshe Rs350 na Local And National SMS, 30 divas mate.

after that i sent sms at out state airtel cut 1.5 rupess from may main balance. i urgently contacts customer care they are unable to satisfied me and disconnect the phone line they insults me. i tried three times to contact customer care they are telling me airtel only gives local sms i told then why are u giving wrong information to customer. officer tell me no way. i tell him i have confirmation proof msg which is now saved they tell you are worng. we cant do anything for u.

Customer Care Officer Name. Sailesh Mudaliyar, Amit Govani, Mahendra Prajapati.

i have sms and another proofs that airtel fraud to many customer.

some days before i activate Rs. 2 SMSpack that pack is auto renewal pack we need to deactivate. company Sent me sms to deactivate dial *321*491# i tried for three days pack not deactivated they only tell try after some time any time i call to customer care officer tell me within 24 hrs ur balance will giving u back and pack deactivated. after two days pack was on i called again to customer care they talk with me very rudly, and tell me ur money will be rebalanced in ur main airtel account. at 13th day of same month msg comes ur 2Rs. Pack deactivated but my 6 days balance is not giving me back till. i have all complaint numbers.

after that i activated above SMS pack of RS.32 i found big fraud through Airtel Company. its a big scandal in telecom. that many crores rs. company got through customers.

My Airtel Mobile No. 91-9601604444

Please do any thing as soon as possible.


Company: Airtel

Country: India   State: Gujarat   City: Rajkot

Category: Telecommunications

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