Hello Sir/Ma’am,
My name is Richa Goel (Contact no.-8146060694), permanent resident of Delhi but currently staying in Ludhiana. This is in regard that I took a new airtel connection (Ph no.- 9876079637) on my father’s name Mr. D.K. Goel. I bought the connection in the month of September and I handed over all the needed proofs of my Father which were required to get a connection.
Ever since I took the connection I was called a lot of times for verification and I gave the correct details (same: I gave while taking the connection). To my surprise after about a month, my connection was temporarily discontinued, without any prior notice from airtel; (specially after I got a recharge of Rs.350/- done). I was even unable to call the customer care. When I called them from a different number, I was told that they have deactivated my sim and for reactivation I need to give few more documents (for verification). But when I went to the office for the same I was told (by Mr. Surinder K on 15/11) that my Sim is permanently deactivated and there is no way it can work now.
I totally understand the procedure of verification; and I know the importance but it is very wrong on your part to disconnect my number WITHOUT ANY PRIOR NOTICE!!! Due to this I had to face a lot of problems as I was new to the city and I am not staying with my family. Being a loyal airtel customer from years, I am really disappointed by your action. We have a lot of airtel connections in our house, but never had such problems with any.
It is so annoying because it happened only after I got a recharge of a big amount done on my phone.
Though I have bought a new connection (8146060694) now, I request you to kindly transfer the balance left in my old no. 9876079637 to my current number asap.
Hoping for a quick response.
Thanks
Regards
Richa Goel
0-8146060694
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