My mobile prepaid number is 9860949697.
On 5th Dec 11 (at 16;18 hrs), I received following 'AZ Alert" by SMS (Please note, no such request for documents was received before this date),
Quote...
As per Govt. directives we have to discontinue the service to your airtel Mobile as we have not received your Prepaid Enrollment Form at the dealer from where you purchased your airtel Mobile to avoid discontinuation of services.
...Unquote
Same SMS was again received on 6th Dec.
On 8th Dec as self was busy, My wife went to AIRTELCustomer Office on F.C. Road, Pune, to check what documents needed to be submitted.
She also mentioned to them that similar SMS was received in 2007 by me and required documents were submitted then. I had also received confirmation of receipt of documents by SMS from AIRTEL on 9th Feb.
When I went to same office on 9th Dec to submit the required documents, I was told that the person who receives the related documents was sick and absent, hence I could come next day or go to other offices in the city.
When my wife when to same office on 10th Dec (ie today) to submit the documents she was told that the number has been deleted and was asked to go to their "Karve road office" to check further action/solution.
At Karve road office I explained the situation to the official who in turn directed to call their customer service centre on 999 from landline provided in their office. I spoke to various call centre operaters and their executive " Anita" for about 30 minutes. They could not explain as to why was the number deleted without giving sufficeint time to submit the documents. When I insisted that since I had the number for many years I must not lose the number, they mentioned that I can get the same number by applying for new Postpaid connection but not prepaid connection, which is quite strange.
Please note that this number was post-paid many tears ago. Due to some billing problems, when I dicided to cancel the Airtel connection, I was told that under a new offer, I could keep the number as Prepaid with lifetime incoming free. I agreed to this plan and since then have this number under Prepaid plan (I do not remember the year this happened).
Please note that recharge for Rs 500 was done on 23rd Nov and most of which was balance when this number was disconnected.
Wish to highlight following:
1. No notice to submit the documents was received before the above mentioned SMS dated 5th and 6th.
2. I feel that sufficient time was was not provided to submit documents.
3. AIRTEL office on F.C. Road did not mention the urgency of submitting the documents.
4. My mobile number of many years and lot of balance is disconnected for no fault of mine.
5. It is possible to have same number by applying for new connection for Postpaid service onlt and not Prepaid!!!
Please advise further action to enable retain my mobile number with the remaining balance.
Sudhir Barve,
Pune, Maharashtra.
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