Complaint / review / scam report
Refund of Security Deposit

I disconnected my Landline in April 2010 and was assured that the security deposit of Rs 2000 will be refunded to me within 45 days. But later on follow up with the Airtel Customer Care Executives, I was informed that " as per our records their is no security deposite in your account" which is totally wrong as I have the original receipt which clearly indicates the security deposit made at the time of getting the Landline connection from Airtel.

I have hard copies of the Receipts issued by your telephone company in lieu of the refundable 'Security and Registration' charges which I am claiming back. Airtel needs to check with their Accounts department for the original receipts of the agreement of the said landline no. rather than dig into the irrelevant digital records on their computer systems which are wiped clean as soon as a connection is terminated. I am sure that they are dilly-dallying the refund as it is a habit with Airtel company to use illicit tactics and generate vague alibi when it comes to the matters of refund.

It has been now around 8 months since I have not received the security deposit after disconnecting my Landline phone.

Author: zutshijk

Offender: Airtel

Country: India   State: Haryana   City: Faridabad

Category: Telecommunications


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