Hi,
I am a Post Pay user bearing No 9967532257, 9967100457 and 9967100475. I wanted to port my numbers to a different service provider due the Coverage Issue with 'Airtel' for a long time as no resolution was provided after repeated calls. So I sent a request for the Unique Port Code (UPC) on 18/12. I got the codes on all 3 nos but when I called the customer service, I was informed I cannot use those codes unless I pay my bills. I wasted around 3 hours to know why my bills were shown a outstanding as I had paid all my bills on time and had even got a confirmation for the person I spoke to, that it was a system error that the bills were not reflecting on the system (For the First Number). Then I recd a call from Airtel on 2312 requesting me, not to use the Pot code. The person told me that I will receive a call from the Technical team as they are looking into the matter. I waited for the call, but have not heard from them till date. In the due course the validity of the UPC expired (02/01). When I called back on 08/01 (Sunday) to get another UPC, I was provided with various misleading information by Mr. Jagdish from the Customer Srevice Dept. When I asked for his supervisor he hungup on me. then I called back and spoke to Mr. Vipul at the Customer Service dept. I asked the contact details for the Nodal Officer, the person (Vipul) on the other end gave me the details. When asked about the working hours for the Nodal officer, the person told me I can contact the Nodal any time (24X7). Eventually when I called the Nodal Officer's number it reached the Voice mail, stating can contract them only from Monday to Friday. It's a shame that the people in the Contract Centre don't have proper Product and Process knowledge. The call dropped thrice while speaking the the Customer Service Dept and I had to call again and again, had to wait in long ques to get connected to the customer service, again explain the complete scenario again and again as no noted were left on the system by the earlier people I spoke to, I wasted my valuable time in this process and finally got through the Escalation desk. I spoke to Miss. Depali (for the 2nd time as the call dropped while speaking to her for the 1st time) who told me a new story. She told me that I was contacted by Airtel on 23/12 by Mr. Vaibhav from the 'Retention and Cancellation Dept' as my complaint was in regards to the Network issue. She stated that Mr. Vaibhav in his notes has mention that 'The customer's network problem is resolved and customer has agreed to stay with Airtel and as a goodwill gesture the customer was provided a 'FREE MISSED CALL ALERT SERVICE for 2 months. This was a surprise for me as I have not agreed to any such resolution. I asked for the CALL RECORDING for that day i.e. 23/12. I was told by Miss. Depali from the Escalation desk that, in order to get the recording I have to make a formal complaint at [email protected].(Hope this info given to me correct). I tried to open the site in vain. Then I got a link to this site for complaints, hence registering my grievances here. I hope they will be answered.
Milind V, Parab
K-101 Yashraj Park,
Kasarvadavli, ghodbunder Road,
Thane (W) - 400607
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