Greetings Airtel,
This is a complaint letter from myself regarding my money getting deducted unnecessarily (from my Airtel Prepaid Kerala Account) through some ACTIVE SMS service even though I have not subscribed for any.
SMS SERVICE DETAILS (Message Details) :-
Sender ID :- AD-97890
Type :- Dating
Category :- Dating Tips
Amt deducted :- One Rupee Per incoming SMS.
Last SMS Received :- On 11- JAN - 2011 at 02:47:03 AM
Steps already taken from my side :-
1) Spoke to an Airtel customer service executive regarding the same and got a *fake
confirmation from his side that my problem has been resolved. It may be kindly noted that
as per his direction I have also :-
1) send stop sms to 121
2) made the "Info service" in the massage settings of my handset to "OFF" mode.
RESULT :- THE ISSUE STILL EXISTS < Still getting the amt deducting dating tips sms. >
2) Spoke to a second Airtel customer service executive (Shamna on 09/Jan) regarding the same and again received a *fake assurance from her side that my problem has been resolved. Request Reference number is CBDSB20109703258
RESULT :- THE ISSUE STILL EXISTS < Still getting the "amt deducting dating tips" sms. >
3) Spoke to a senior Airtel customer service executive (Aishwarya on 11/Jan) regarding the same. I told her that today morning 02:47:03 AM also I have received the "amt deducting dating tips" sms. But she told me that she cant find any such sms service active for my mobile and hence there is nothing that she can do further.
I am using Airtel service for many years. But now a days, I am very sorry to say that its really frustrating and irritating to the core. The commitment, the service and attitude that we receive from the customer care reps are totally horrible. There is no sorry figure, no apologies and not even any respect. The second CSE namley Shamna just kept the phone in between the conversation.
I am just astonished to realize that after making such a big mistake nobody from the customer care is not even saying that "I/we am sorry" ya "I/we apologize".
I expect the Airtel team to resolve my issue as early as possible and let me know a true conformation from you side regarding the same matter. I hope I get the justice this time with Airtel before making me move towards the consumer court procedures.
Regards,
Sudeep Ganesh.
9567333066
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