Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Pre-paid connection network problem | News #73762

Airtel
Pre-paid connection network problem

Hi Everyone,

My name is Sagar Khadasare (Mob. No. 8600866040). I am facing network problem with my airtel number. Even though I can see full coverage my outgoing and incoming is not working. I am not able send or receive messages also. I am facing same problem since last 1 week. I logged complaint 3 times and Airtel has rectified problem with 8 hrs.

Today again it started giving same problem so I called customer care 9890098900 twice. First time when I called them I asked them for the reason they said its network problem and we will fix it in 2 hours; I requested them for Port Out so he transfer call to his Manager name is Akash Gaikwad. He was requesting me to wait for 2 hours and problem will b resolve; after having so much argument he transfer phone to technical executive her name was Priti Waikar.

When I started talking to her she said there is no problem in network; you have to submit documents again. I asked her I am using this phone from last 2 years and now you are asking for documents. She said our verification process is going on and our executive try to reach you on 16th Feb but you didn't answer the call so now you have to submit documents again. I quickly checked my Call Logs and there was not a single miss call of unknown number. I asked her about the details about the number of executive who gave me call so she said WE CAN"T PROVIDE THIS INFORMATION. She said I am still registering your complaint and gave me complaint number (COGL30114450807). She said I will msg you complaint number. I told her madam my phone is not working and how will you send me msg. She said DON'T WORRY SIR THIS SMS WILL COME TO YOUR PHONE.

She is technical person and still not understanding that msg will not come. I asked her to transfer again to manager as he lied to me about network problem. Then she said I can't transfer back to him as there is no such facility here. THIS IS ****ING MY MIND. And I dropped phone in frustration.

Again after 4 hours I gave customer care a call. Person picked and said that there is problem in network so he will fix in 2 hours. I told them above story and ask him to Port Out Request then he aske me hold so that he can transfer to manager. I was on hold after few minutes he came saying you have to submit document. I said I am waiting for your manager and wanted to speak with him. He said I can't do it unless you submit your document. I bang the phone abusing him and decided to change the Service Provider by submitting document again as I don't want to change my number.

Its my humble request to everyone please please please don't buy any Airtel SIM either pre-paid or post paid these are just people who can give hell lot of answers for no reason.

THESE PEOPLE ARE HOPELESS

Regards,

Sagar Khadasare

(Mob. No. 8600866040 / 9011032095)


Company: Airtel

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications

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