Airtel
Loss of talk time money

My name is shaik riyazzuddin,

i am using Air tel network in cell phone. bearing the contact number: 8008764676,

and the Sim ID :89914904040816178155,

i have been recharged Rs 98 data plan for one month which supports 1 GB data on 21 of MARCH morning

11:37 AM and the transaction ID is 1540360090.

after that i have use net for several times in 2 days. when i spotted on my mobile talk time balance its been completed, where Rs 60 has to left there,

than i called to costumer care service which they are providing. they told you have been charged your balance amount for net browsing. than i ask them i already using data plan for net browsing than how could you deduct my talk time balance. than they told me wait for a while they will check in their system, and than i am waiting for their response the call cuts automatically,

than i have call them several times, but same movements has been repeated.

so right now what i am expecting means please take a severe action on the AIRTEL mobile service providing company like they never cheat or bribe somebody else costumer of the company

thank you