Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Worthless customer care executives | News #74189

Airtel
Worthless customer care executives

I hav logged a complaint regarding unnecessary balance deduction on 14th of april, but no solution is being provided yet. However customer care executives & their supervisors tries to proves this dedution as a genuine one by giving worthless & totally illogical comments. Please suggest me where to complaint now.

I have rechanged with rs 149 gprs pack on 24th or march which is valid till one month. Till 13th of april nothing is being deducted from my mail account but Rs 200 deducted on 14th of april, however there is still approx 1500MB left on 14th. When i call 198 they suggest that Zero rental plan is not being activated on my No., however i m regularly using net through this no. since last 2 odd years. Is it poossible that zero rental plan not activated. Again when i call customer care supervisory staff told that ur 2GB data is finished & the 1500 u seing in ur account is not the balance but it is the dat that u hav already used. How illogical it is bcause if it is true then y i m not being charged on net surfing on 15th, 16th, 17th & so on. However that 1500mb is getting subsequently deducting not my main balance is deducting meaning there by that 1500mb still left in my account balance.

What kind of Customer Care it is, rather i would like to say they hav no knowlege or even any common sense

Regards

Neeraj Srivastava

9975890991


Company: Airtel

Country: India   State: Maharashtra   City: Chandrapur

Category: Telecommunications

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