Name: Nusrat Zaheer Ahmed
Age: 61 years.
Residence: T 37 HUDCO Place Andrews Ganj New Delhi-110049
1. After very bad experience i opted for Airtel mobile service (Post Paid) connection 1n last quarter of year 2010 for my mobile number : 9716145593.
2. Noticed call drop and weak signals problem at my residential house in very first weak and complained accordingly but issue was not cleared.
3. Complained again and again in last 2 years, each time they promised to send a team of engineers at my residence, but no one came till date.
4. Each time I asked for giving me status of my complaint they told me it had been resolved, and again registered my complaint.
5. Last complaint registration number they gave me on phone is: 43355038 and claimed it has been resolved as per their record.
6.In the mean time my billing amount is rising every month.
7. I think this is their tactics of robbing the consumer by charging handsome amount for bad service.
8. Some people told me that raising mobile tower height is very costly in your South Extension area hence they (Airtel people) are dodging in your case.
9. My demand is: Either resolve the connectivity issue or refund me the amount charged for the dropped calls at my residence during these two years.
10. I request TRAI to intervene and help me in getting my issue resolved.
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