Hi,
I came to Noida a couple of weeks back and was staying at my aunt's place. I took airtel sim on her name as I did not have residence proof. She went with me to the dealer's shop and submitted her passport.
After that I started getting verification calls from Airtel. Unfortunately, airtel signal is very weak in my office and I told them to call in the evening when I am at home. One fine day, these guys barred my calls and everytime I dialed any number, it was getting redirected to verification center. I made the customer service person speak to my aunt. The customer service executive asked loads of questions and on being fully satisfied, he started my phone service in an hour's time.
Till here everything was fine and I understood that it is important for telecom company to verify user's identity. Merely, two days after all this, airtel suddenly stopped all services to my phone. I got in touch with the airtel customer care through the dealer and I was told that there were some verification issues. I was shocked. First of all, how can you stop somebody's phone service without any prior notice and secondly, all due diligence with respect to verification was completed.
I am really irritated and disappointed with airtel's service. This is like taking consumers for a ride. If at all, they had issues with verification, they should have contacted me first or came over to the given address. Blocking the services suddenly is utter nonsense. To top it all, these guys are not giving back my balance which I had. All this is completely unjustified and I want someone to please look into my case.
Thanks
Jyoti
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