Dear Sir/Madam,
Last month I opted for number portability option and switched from airtel to vodafone due to network issues in my area.
I had cleared all the bills for airtel with only the current months' bill pending. Soon I started receiving calls from airtel to clear the bill but the irony was I DID NOT RECEIVE any bill from their end in the first place!!! I mentioned the same to the various executives as I had no problem in paying the bill but I should have the bill first otherwise how do I pay an unknown amount and to whom.
Finally after many calls to and forth, I received a mini bills without the details of call logs and next day they also sent an executive to collect the bill. After paying the bill amount to the executive I was hoping the matter to get over. But again I started receiving calls from airtel regarding the payment, this time I repeatedly told that I have made the payment and even mailed them the payment receipt.
I really wonder how do these people operate, no professional etiquette, poorly trained tele executive, no real time update in the system. I have no idea how long will they take to acknowledge that they have received my payment just hope they don't ask me to pay again and again!!!
Never go for this telecom operator again.
Disgruntled ex-consumer
Minal
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