» » Airtel - Deduction of money without information | #748

Complaint / review / scam report
Deduction of money without information

I am registering this complaint for my colleague named Ravi. Ravi is AIRTEL prepaid customer. His Cell no is 9867413606. Around 45 - 60 days back, Rs 25 were deducted from his account for some VAS (Value added service). The service was not activated by him, and he don't know what is this for. When I called airtel on behalf of him and asked them to refund the amount, the CSE assured me that the amount will be refunded with 48 hrs in to his account. But this didn't happen, I had called around 10 - 15 times to the airtel customer support and every time they tell that the amount will be refunded withing 24 hrs in Ravi's account. They had provided me with 02 complaint nos and the ticket no are - 062304995700 and 062904908100. Today he again got the same service message for VAS and again Rs 25 /- had deducted from his account. After that he got a sms from 4625 which says "Thank you for using airtel voice chat". He had not activated the service. Is there any way for getting this Rs 50/- back. I am tired of calling AIRTEL again and again for refund of our money.
Author: Amit Shitoile

Offender: Airtel

Country: India   State: All India

Category: Telecommunications


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