Hi
My name is Rana Pratap Singh and my airtel mobile number is 9312493127.
I have not yet received my airtel mobile bill dated 09th may. So, I called customer care and registered a complaint on 23rd may. The service request no. Is 37567802 and I was told that I would get my bill by 31st may. In the mean time I received a message on 30th may from airtel stating that a duplicate bill had been delivered on 27th may.
So, I called up customer care again on 31st may around 1.00 pm and was told that I would receive the bill on the same evening. Reference no. Is F874554677. When I DID not get the bill I called again on the same day at around 9.00 pm. This time I was told I would get the bill in 4 days. The reference no. Is F87489637.
Finally I called customer care on 4th june evening and the assurance that I will get the bill soon. The reference no. Is F87699809.
I got a call from airtel on 6th jun at 5.34 pm and I was told one more time that I will get my bill in next 4 – days.
The result so far is that I have not received the bill yet.
And to put an iciing on this cake of troubles, the waiting time to talk to customer care executive was between 5minutes to 15minutes every time.
Airtel claims to be the number 1 service provider, the call rates of you people are expensive than any other service provider, you even charge money for calling customer care. And what does the customer gets in return.
Every time I have called these people, I have been charged at the rate of 50 paise for every 3 minutes, which means that I am actually paying you for their negligience. And that’s not all. Even to do this I have to wait for 5 to 15 minutes to get in touch with them. And finally, even after going through all this trouble my problem remains unsolved. And I am left ignored, irritated and frustrated.
Now after sharing my problem with you I expect and hope that my problem gets solved.
Regards
Rana Pratap Singh
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