I sent a Voice SMS, from my prepaid Airtel number, today to a friend who is using a Hutch number. He received a message from me (sent by Airtel) saying I sent a Voice SMS. My friend happily dailed the number provided in the message (). But instead of hearing my voice SMS, he was connected to a person (apparently residing in Coorg - Karnataka). To make matters worse, that person was shockingly rude and used all profanity in the dictionary of an uncivilized person. Even after my friend apologized (even though it was not his fault), that person persisted with swearing.
Today my friend called me and told me what happened. I called up Airtel customer care (121) and was shocked to hear that the Airtel customer care will not accept that it was a screw up on their part. The so called "Customer Care" agent even hanged up on me even before I finished my explanation and refused to take it as a complaint.
What the f*ck??? If Airtel cannot manage this simple procedure of forwarding Voice SMS to right numbers, how can they even think of starting this bullshit service? Why are they called "Customer Care" when they cannot even hear the complaints of their customers and dare to hang up on them. A civilized company will have the heart enough to take the complaint and make sure that such wrong numbers are not given (causing mental torture) in future.
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