I have subscribed a new mob connection having No 9871799016 from one of your retail outlet M/s Arora Medical, Gandhi Market, New Delhi-2 on 6/7 Jan. I have submitted clear & legible proof of address & identity proof to the full satisfaction of the retailer. However after 20 days the connection suddenly the service was disrupted siting problem in documents submitted by me. However as I have taken up the case with the retailer the service was promptly restored.
To my disbelief again on 01 mar 11 when i was out of station the service was once again disrupted siting same reasons. When I tried to customer care centre I am surprised after a few momements the call itself gets cut before I could talk to the customer care executive. Once or twice I am able to talk to your call centre, who always routinely give vague replies without specifying the exact problem in the id documents submitted by me. Later not satisfied with their reply I have complained to their nodal officer who told me that there is a id verification problem and still he could not specify when the verification call was made. He however told me to visit the Airtel showroom in Delhi with fresh set of documents and the old sim card to get a new sim in the same number. Accordingly when i returned to Delhi on 16 Mar I have visited Airtel showroom at M5, CP with the documents, photograph and the old sim. However to my surprise the customer care executive in the showroom simply and balantly refused me any help. When I drawn her attention about the amount of recharge (around a Rs.1000/-), she told me that the amout has been forefitted.
I think Airtel compant has devised a new scheme to loot customers. The modus of operandi is first give new connection and when the customer recharhges a considerable amount they will deactivate the connection giving vague replies as mentioned above and grasp the subscribers money.
Everyone be careful.
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