Airtel has a serious problem with their bill payment system for add-on connections. This would affect those who are making an online payment. Problem has been reported to Airtel and the ticket number Airtel has provided is: 13615899. I have also provided the payment reference number: 7441286823.
Whenever an add-on connection is taken, Airtel associates a second account number to the second phone number. Subsequently when a payment is made using the second account number, though the payment gets processed and debited from your account, Airtel has no clue or trace of the payment.
Additionally the bigger problem is the fact that the customer care is not ready to understand and respond to the problem. I reported the problem long back and subsequently I provided all the details they needed but no one has responded or are aware of the details I submitted.
This is such a frustrating experience and I never imagined this is the way they treat customers who are using their services for almost 7 years now.
0 comments