I was using airtel postpaid connection with number 9900021060 when i wa sin Bangalore. Later due my shifting of job i was not able to clear the bill. After somedays my number got barred, and i received a call saying that i had to pay Rs 7500/- which was my outsatnding amount.
So i said i will it installment and it was agrede by their executive and i have made a payment of Rs3500/- at one of the airtel outlet in Coimbatore.
Recently i have received a call from one more executiove named Deepthi from recovery department Bangalore saying that i have to pay an outstanding amount of Rs7284/- I have told her that i already made a payment Rs3500/- and I have submitted the scanned copy of the amount paid. She apolozised me for that and later asked me to do the final settlement by paying Rs 2784/- .When i went to the airtel outlet for paying the bill they said that they need a dummy for paying my as my previous number was blocked. When in turn i contacted them they were asking me to deposit in their bank account, for which i refused. Later she called me again and asked to make the payment by 30 May.
After two days i received a mail from legal department stating
Sub: Outstanding Dues on your Airtel Mobile.9900021060
Ref: Mobile No: 9900021060 Account No: 1020849743
We have not received a response to our Previous Tele-calls/Field visit & Letters
regarding non -payment of bills towards the above said account for a net outstanding of Rs 7063
We must now tell you that we expect payment to be made on or before 25/5. If payment has not been received by the date given we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.
Please make the payment in favor of M/s. Bharti Airtel Limited -Mobile Services A/c:1020849743 by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.
If you have any queries please do get in touch with our representative Mr Arjun Srinivas on 9902496706
Thanking You
Bharathi Airtel Ltd
When i called up the number mentioned there, there was no proper response from them. How can they do this without proper communication among them and asking us to pay more amount.
Im really vexed up with their poor services and no proper information available. When i ask them to send their executives to collect the money they say its not possible.
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