I had never ever SUBSCRIBED for any thing on my mobile no. 9952038879. I got a message thanking me for using Airtel services on 10 th & soon after I got another message stating that my subscription to Twenty-20 Cricket has been activated and Rs. 30/- has been deducted from my account. THIS IS MY FIRST COMPLAINT.
SECOND ONE is on Airtel customer care. I had called customer care for first time for informing them about the same on 10th evening. It got disconnected after informing me that they need 24 hrs time to verify the same. I don't understand why they need so much time on these days when there is facility to find the same in minutes. I was asked to hold line for 2-3 times for checking the same for my service help desk. I contacted the customer care next day (on 11th) 4-5 times. But, I feel that they had INTENTIONALLY disconnected my call on the moment I reveal that it is regarding a complaint already registered.
It is a pity that CUSTOMER CARE of Bharti Group's (India's largest GSM-based mobile phone service provider) & India's great entrepreuner Mr. Sunil Mittal's (called as originator of cellular phone revolution in India) concern Bharati Airtel is at one end.
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