I Anirudh Jain, the customer of Airtel since many years. I am not happy with the services of airtel providing to me. I have received the call from airtel on 10/10 and TIME was 12:26 AM and number which is 9871699502. The agent asking me my problem and he didn't mentioned his name on the call and also i was able to listen the voice of some girls as they were laughing on the conversation of agent with me. I was shocked on the question which was asked by the agent to me and when i asked him his name he abuse me and hung-up and abusive word which he used on the call was " YOU BLOODY ASSHOLE " and when i redialed the same number the message which i heard was " The Incoming call facility to this number is currently not available for assistance please call airtel customer care at 9810012345 ". I was shocked on this behaviour of AIRTEL AGENT.
This is not the end i am using two numbers of airtel and they both are Corporate numbers and on the next day i received the same call on another number which my mother is using and this time same scenario happened with me again i asked the name of the agent..again abusive language was used by the agent and hung-up. Is this the way of Airtel to talk to there customers? Nobody is responsible in Airtel to take the initiative to solve the problem..The Day i joined Airtel..Problem started on the same day..and still it is the same..My Number BLACKBERRY is activated but from last 2 months i am not be able to use my BLACKBERRY services till date but the BLACKBERRY is activated on AIRTEL server but is not working on my phone... also i have changed my mobile, means i have bought new Nokia Communicator 9500, 7 days ago.
This is my 3 phone which i have bought but still the problem is not solved from AIRTEL... i am not getting proper solution from AIRTEL..and also i have made request to AIRTEL to change my Billing address so that i will get my bills on time and i will pay my bills on time to AIRTEL.But till date my address is not changed and i have made millions request to change my billing address. The Address Change i want for the number which is 9871705965... But it is not changed till date..and when i call AIRTEL customer care on 121 neither my calls connect to 121 nor i am able to talk to Agent and every time i mention my problem to the Agent then i have to call different Department to tell my problem and in this way AIRTEL play PING - PONG with me while giving me wrong information.
I want waiver for next 4 months on both the numbers for the above mentioned problem. Means can airtel waive off my Bills for both the numbers which i have to pay for my problem? As this is not the first time i am facing this problem..it was happend with me in the past. But no help. A helpless customer is looking for the help and for the waiver so that i can think that something has been done from AIRTEL.
This is not the end of the problems i am facing, I have lot of problem in my list which i can mentioned but these are the major problem which i am facing..So should i expect something from Airtel that make me happy customer with AIRTEL.
NOW IT'S MORE THEN 10 DAYS... I HAVEN'T RECEIVED ANY REPLY FROM AIRTEL OR FEEDBACK.
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