I had booked south-east asia tour through Cox and Kings. I covered Thailand, Malaysia and Bali. The tour was not well organized by Cox and Kings. In other words, it was dreadful and appalling. Customer service was always lacking in standards. Pre-tour info/briefing was not given. Lot of aspects and inclusions about the tour were not informed to me. During the tour, the sightseeing trips were in disarray. The travel agent did not co-ordinate pick-up times with me for sightseeing. More often than not, the pick-up was late. They also missed showing certain sightseeing places during the tour which were worth watching. In addition, the taxi drivers were always in a hurry to arrive at their destination which made the drive unpleasant. I regret availing the services of Cox and Kings for my holiday tour. I strongly do not recommend Cox and Kings to other customers.
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