Dear Sir/Madam,
I got a call from Mr. Ukarsh. He told that there has been a lucky draw which has happened and I am one of the lucky people who will be receiving a dinner set, a week accommodation.
To receive the gift, I and wife had to visit their office. So, I and wife went to visit their office for receiving the gift. When we visited that place they told me that they will give a small presentation so we agreed to it. At the presentation they told us about lots of offers for holiday resorts. There were several plans.
First they told they are giving 30 yrs holidays India or Aboard 7 days accommodation yearly, for 1, 85000/-. We refused due to high cost then they have given us option that they can give 5 yrs holidays India or Aboard 7 days.
In addition to above option they also agreed to give us 2 N/3 D Holiday gift voucher.
Then before confirming the acceptance I have asked few questions like:
Q.1. Are there any extra conditions?
Answer: No
Q.2. Apart from this 35000/- do we need to pay anything for next five years to avail the holidays?
Answer: Yes every year if you are availing the 7 days holiday package then administrative changes 4000/-
Q.3. If we wanted to rent the holidays then any charges?
Answer: No Not at all even you don’t have to pay 4000/- administrative charges also.
Q.4. If I don’t avail 7 days holiday this year then what will happen?
Answer: Holidays will be carried forward to next year.
For example: If you are not taking the holidays for say next four years then for fifth year you will have total 35 holidays including that years holidays
Q.5. Can I get all these answers on agreement?
Answer: Yes we have to go with agreement with mentioned offer and clauses.
Q.6. Are there any other clauses/ charges mentioned into agreement apart from what you have told?
Answer: Apart from what ever charges or clauses I have told nothing new/ extra is there in agreement.
Then I have asked to give us the paper on which all the information/offer is mentioned by Mr. Sharad as proof for me; they told no to that first but then they agreed to give that.
Then finally we agreed to go with offer and paid the amount of 35000/-
Then they asked us to come for agreement after a week.
A week after when I started to go through the agreement paper. I found out that there are several things which were not told and not legal as far as consumer rights are concerned.
Then while discussing with Mr. Utkarsh and Mr. Aaditya we come to know that Country vacations has cheated with us and cheating with lots of Indian people.
Following are the clauses for which we felt cheated by them.
1. When renting the holidays we have to pay 11000/- to "four seasons" company as with this company they have tie up for renting the holidays.
This is totally new and surprising to me as before accepting the offer I had asked many a times that is there any extra chage while renting the holidays or so. They told no for that.
2. Even if I am renting the holidays I have to pay the yearly administrative charges of 4000/- to country vacations.
This is also totally new and surprising to me as when asked before accepting the offer Mr. Sharad told we don’t have to pay Administrative charges when we are renting the holiday even no other charges also.
3. We can carry forward holidays only for next year and if not taken that year then they will be lapsed.
Means if I don’t take holiday for 4 years then for fifth year I will be having only 14 holidays including that years holiday and remaining 21 holidays will be lapsed.
4. If we don’t inform country vacations for that years holiday plan as we will be taking them or renting before Nov 1st week, the holidays will be lapsed.
5. Apart from administrative charges there are also maintenance charges per day 100-500 depends upon the hotel.
This is also not informed to us before.
6. They have very less restaurants than they have mentions while giving the presentation.
7. When we asked about list of restaurants they told there are three categories
i) Own properties: All the benefits they have mentioned are only applicable for these properties
ii) Alliance properties: For those properties we will have to pay extra charges names as maintenance charges.
iii) Tie up properties: For which no benefits will be provided that is mentioned in to agreement only we can get up to 20% discount.
They have conspired against innocent people like meby offering free gifts and calling them to office to mind wash and sell their illegal product.
I told I will not be signing the agreement and I wanted to cancel my membership to Mr. Utkarsh and Mr. Aaditya. They told ok for that and asked me to give written letter for that on 6th Sept. I have given the same with a Xerox copy keeping with me.
After that I have visited several time to the country vacations office/ called many a times but whenever I try to contact them either they are saying we have forwarded the letter to head office we have not received the response / they are just refusing to talk.
I am having sleepless nights and stressful days since the day I visited this company. As a citizen of this country, I would like to bring this wrong act into the notice of all Indians.
Kindly find few persons in country vacations to whom I have contacted
1. Mr. Utkarsh (9923300096/9732484802)
2. Mr. Aaditya (02066203609)
3. Rohini (02066203609)
4. Maijammin (02066203609)
Kindly help me to resolve my issue and get the refund from country vacations.
Thanks and Regards,
Sachin R. Patil.
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