We bought shiftthought voucher which can be used for domestic holiday travel by paying Rs 6500. Following are thed details
Voucher Number: 001060 (MMTSTJUL6k)
Name of the Buyer: Nivedita Roy
They told that availing this, we can redeem this voucher for booking upto 9000 Rs. Their agent also repeatedly told us that this voucher can also be used for air travel booking. Now when we tried to redeem the voucher for air travel booking they are denying the fact and saying that the voucher can be used only for hotel booking. I request to lodge complain against them and aware the customer not to fall in their trap.
Below is the chain of mail floated between us
On 12/3/09, [email protected] wrote:
Hi,
As per the mail mentioned below I request you to take up an action immediately or I will be forced to drag the case to the consumer court. Its really shocking that a reputed association like Make My Trip is playing such games with the regular customers. As intimated to you before also that your representatives has been continuosly communicating me the same thing that I can use the voucher for both hotel as well as air tickets. Now when I am planning to use the same they are telling me a different story that I can use it only for hotels. And the funniest part is that one day before they told i can use the voucher for both hotel as well as air tickets and next day the new story. I request you to educate your representatives well ahead before selling such vouchers so that the innocent customers doesnt feel traped at the end. I dont know why this sort of big communication gap among the representives but I cant delay my holiday plans because of your mistake. I am really depressed with the sort of cheating you are making to your regular customers and request you not to test my patience anymore.
So either you book my holiday plans accordingly along with the fare or reimburse my entire amount asap. I want a quick action as I dont want to pay for your mistakes and above all the flight prices are going high everyday.
Thanks And Regards
Nivedita Roy
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From: Banchhor, Prashant [mailto: Prashant. [email protected]]
Sent: Tue 01/12 19:17
To: [email protected]
Cc: Kusum Lata; NIVEDITA ROY (WT01 - BANKING & FINANCIAL SERVICES); [email protected]
Subject: Dispute over usage of shifthought voucher
Hi,
We bought Shiftthough Voucher by paying Rs 6500 (approx). The details of the transaction is as following
For your reference Voucher Number: 001060 (MMTSTJUL6k)
Name of the Buyer: Nivedita Roy
Credit Card used: 5176 5371 1067 2001
At the time of selling, your representative told repeatedly that this voucher can be used also for Air Travel Booking.
Since yesterday I am trying to use this voucher for my upcoming vacation. I talked to various people on your toll free number and no one is having any clear idea about the usage of this voucher. Till yesterday I have been told that I can use this voucher for air ticket booking as well but today I have been informed that I can not use this for air ticket booking and it is only meant for hotel booking.
As a responsible merchant, I request you to go back and listen to the conversation which your representative had with us in which he repeatedly told that we can use this voucher for air travel booking as well. While explaining the terms and condition also he emphasized again and again that this voucher can be used also for air ticket booking.
I am unable to understand now, is this thing happened by mistake or this has been done intentionally as a market strategy of selling this voucher more and more.
In both the case we are the sufferer.
I am sorry to say, in this circumstances and terms and condition which you are imposing on us now, we do not want to use this voucher and we want full refunded of our money. If you still want us to use this voucher then as it has been explained to us by your representative while selling this voucher, we want to use it for air travel booking as well.
And in any case if you feel yourself unable to fulfill this request, I will be forced to take this matter to consumer court.
I am expecting a prompt reply and a quick action because I don’t want my vacation planning to be hanged.
Yours sincerely
Prashant
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From: Kusum Lata [mailto: Kusum. [email protected]]
Sent: Tuesday, December 01 6:05 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey
Dear Sir,
Greeting's from Makemytrip
Kindly re-check the terms and condition of the voucher as this voucher would be valid only for domestic holidays excluding air travel.
We apologies for the inconvenience caused.
Best Regards,
Kusum Lata
Extn 2635
MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free: 1-800-102-8747 (All Major Operators), 1-800-11-8747 (MTNL & BSNL Phones)
E-mail: [email protected]
Visit us at: www.makemytrip.com
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From: Banchhor, Prashant [mailto: Prashant. [email protected]]
Sent: Tuesday, December 01 5:11 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey
Dear Kusum,
I think, I am not making this clear to you. I bought this voucher paying Rs 6500 not to spend it on my luxury.
As you told in your mail, if I have to use the online booking services why for God I would have called you. I called you because I wanted to use this voucher.
While selling this voucher your representative did not make this clear that if we are going to use this voucher, your company will be selling the ticket on higher prices neither this is mentioned in the voucher any where.
Do you understand the fact that by doing this, your company is committing a crime of fraud of cheating me.
Kindly give me the direct contact details of the person (your manager or anyone) who is responsible of handing this Shifthought voucher encashment.
Kindly do this at your earliest,
Yours sincerely
Prashant
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From: Kusum Lata [mailto: Kusum. [email protected]]
Sent: Tuesday, December 01 1:36 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey
Dear Sir,
Greeting's from Makemytrip
Kindly note that we have cross check with the concern team and like to inform you that deal is available for online booking only. We request you to kindly book the same online on makemytrip website.
Best Regards,
Kusum Lata
Extn 2635
MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free: 1-800-102-8747 (All Major Operators), 1-800-11-8747 (MTNL & BSNL Phones)
E-mail: [email protected]
Visit us at: www.makemytrip.com
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From: Banchhor, Prashant [mailto: Prashant. [email protected]]
Sent: Tuesday, December 01 12:07 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey
Hello Kusum,
I need to book the tickets ..can you please let me know what is happening ….
Prashant
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From: Banchhor, Prashant
Sent: Monday, November 30 8:07 PM
To: '[email protected]'
Subject: Flight fare discrepancy in kolkata to Dibrugarh return journey
Hello Kusum,
As per our discussion, I am sending you the details, the trip_details. JPG tell about the total fare and the final_charge. JPG is the visa verified stage after which the tickets get booked. Looking into it you can clearly see the discrepancy in two fares which you told me and which your site is showing me.
Can you please resolve this issue and contact me at your earliest.
Thanks,
Prashant
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