I booked the above ticket for my younger brother. The Journey is Chennai to Theni on JR Travels. During the boarding time the bus driver denied to accept the Redbus ticket and left him on the Bus stop. I called and informed Redbus about this and Redbus promised a journey on the next bus of the same travels. At first travels promised him that they will board him on his reserved bus in the hotel and took him on the board and asked him to sit on engine. But at last they refused to do so forced him to travel by laying on foot path. Also the bus driver harshed him a lot. Its been mentioned in the ticket itself that its the responsibility of REDBUS to provide us the promised seat. But we weren't provided seat also we have been treated with disrespect and harshness.
Please do the needful and protect people facing struggles during travel!