Inconsumercomplaints.com » TV & Radio » Review / complaint: ASIANET - Refund | News #103702

ASIANET
Refund

I had Asianet Digital TV cable connection in the name of my wife which was cancelled due to non cable availabilty (shifting case no: AF91000686)

I had taken the Asinet connections on the promise that connection will be provided at all locations were the provider is present. I had put shifting request during Aug end 2011 for shifting both the connections from my old house at Kazhkootam to new house, kazhakootam. from what was informed, I understood that the provider office at the shifting end belongs to another frachisee and they had informed that new house shifting is not possible as they could not provide cable 700 meters from main road to this housing colony. I had provided a written request to your Asianet office near Axis bank Kazhakootam to cancel my TV connection during Aug end 2011. Later I got to know that in our housing colony there were a few others who had to face such bad experiences also one had to under go humiliation at one of your offices.

During September after repeated follow up with both the offices (Pangapara, Kazhakootam) I took another Internet connection and Satellite TV connection.

I had to repetedly follow up to get the money refunded. I had taken this connection during Mar and used till Aug end 2011 by paying one year deposit of Rs.2280/- also got a small casarole (should be of max cost Rs.200). I got the refund in hand on 12/Jan after repeated follow up to your kazhakootam office I got the refund amount of Rs.345/- Also I contacted the asianet team at Corporate Customer Care (ACS)

For Asianet Satellite Communications Ltd,

2nd Floor, Leela Infopark, Technopark,

Kazhakkuttom, Trivandrum-695 581.

and got the explanation after repeated follow up with a break up details (they had taken a De-activation charges for STB (Rs 250/-) & Cost of free Gift (Rs.200) a total of 450.00) also gave me their policy document which sayes " IF asianet cable grid is not existance at the new plance of transfer the subscriber shall wait until the cabling reached his locality and asianet will not be liable for any claim whatsoever on this account". this is like asking public not to watch TV as Asianet did not had cable to lay for 700 meters. and they just found a way to get my money.!!!

The connection was not terminate by my will, but I was forced to get this terminated..

Please be careful in dealing with Asianet Digital TV. Reason Iam posting this hear is becase atleast if they see this they will give areply to my mail.

-M G M


Company: ASIANET

Country: India   State: Kerala   City: Thiruvananthapuram

Category: TV & Radio

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