On Wed, 25 May 12:11:34 0530 "nageswar rao pala"[email protected] wrote
TO
After Sales Service (Customer Service Department)
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Dear Customer Service Department:
Please open the attachment.
My life has become worse for purchasing your LG's TV, whose details are already mentioned. Kindly feel it.
By now I would have more than Rs.1, 00, 000/- in my pocket or shelf, had I not purchased your LG's TV.I lost so much money. I am being troubled.
This complaint was given on 13April but so far, could not be solved. How many days please?
Many people are suffering for purchasing LG's products. Your TVs are being shut down as scrap without even being complained to you, because of no use, and instead of suffering for seeking customer service.
If my issue could not be solved, I am afraid this issue could becomeglobalization, at the soonest possible.
Yesterday I was asked to send my large TV totheiroffice, without any authorization letter from the office of the service center. The boy of the transportation had shown a job sheet on which no body signed. Not even the vehicle's registration number and their driver's identity. How can I trust and send my TV through somebody? Is it a system?
The engineer/technician, Mr. Rama Raju has had agreed to send an authorization letter through the, after consulting his superior, but not sent it as committed. Only Customer Service knows how to dotransportation of an electronic product, because that was produced by you/LG. LG shall have to responsibility to do transportation, because customer might make a mistake ; otherwise customer service might induce any fault on the innocent customer.
Mr. Rama Raju, himself packed the TV into the carton. He did right service during his job with the TV, whatever he was supposed to do during his stay with the TV for repairing activities.
He was extremely good and polite to a customer. He tried his best to perform his job within his limits, as I believe.
Our security personnel do not allow such things without authorizations. Why should I be troubled for 42 days?
How can I know, what all activities do with my beloved TV in the office of the service center? They might change well-working parts of the TV to charge extra fetching money, without integrity.
There must be ethical practices to follow to make me and all other people to trust LG.
The authorization letter must contain all the necessary andrelevantdetailswith necessary commitments to deliver it to my house. The date of delivery, of the TV in good and required conditions of working well, back to me, must be specified. Then only, the TV can move from my house.
My episode is very typical and could help LG in future.
Already 42 days are passed without life to my LG's TV.I am still suffering because of these unprofessional and attitude, neglecting a valuable customer from LG.
Please send your action plan to repair and make my TV working magnificently.
Please try to understand my agony.
Please inform me when can this complaint be closed, so that I could be happy.
I am trying to make this issueglobalized.
Please forward this Email to your originating manufacturer, might be Korea, and to their Managing Director, with a copy to me, today itself.
Otherwise I shall have to look for needful actions as per the systems.
Kindly reply to me (this poor customer) for I purchased so costly TV daringly and with trust.
High regards,
Nageswar R.P.
91 (0891) 2701265 and 91 (0) 9441013344
Note: Forwarded message attached
-- Original Message --
From: "nageswar rao pala"[email protected] on Thu, 28 Apr 22:10:28 0530
To: "[email protected]"[email protected], "[email protected]"[email protected], "[email protected]"[email protected]
Subject: CUSTOMER SERVICE COMPLAINT No.:RNA110413042065, Dated :13 April for my LCD TV: HORRIBLE SERVICE
TO
After Sales Service (Customer Service Department)
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Dear Department:
I have had lodged a complaint through help line contact no.1800 180 9999 and I was the complaint no.:RNA110413042065 on 13Apr.2011.I was told the complaint would be attended by the next day.
But it is really disgraceful in the way the events happened, neglecting your valuable customer.
I provide the details of the TV as follows:
The model No.of my Scarlet LG-LCD TV is 42LG60FR. The sl.no. is 804LPMP000099 and purchased in Visakhapatnam on 13Aug for more than Rs.82, 000/-.We bought a voltagestabilizeralso and connected to that.
We found the same TV stopped working on Dt.13Apr.2011. Immediately I have had lodged a complaint, whose details are provided above.
I have several times requested and after continuous follow-up with the helpline and the local Visakhapatnam service centre, by calling ph.no.:0891-6668199, some technician by name called, Mr. Julius Chennamani came to my house on Dt.18 Apr.
He opened the TV and told us a costly part shall have to be replaced. The part as he informed is Power PCB (SMPS) having the part no. P/N 2300KEG027A-F. PCB is EAY41971801. The whole part is MGJ429886. This part shall have to come from LG (Noida).
I have agreed to place an order on 19 Apr itself. He told me the above required part has been ordered. It would reach Visakhapatnam by 4 days.
The cost of the part would be Rs.5, 069/- and service charges are Rs.662/-.Are they true?
After again contacting him he told me, it would come to Visakhapatnam on 26thApr and he would repair it on the next day. He informed me he would inform me on 26 Apr.
So far nothing has happened as he told me nor no information from me.
I contacted his (Mr. Julius) cell ph. no. 9052111147 but he was reluctant to receive my call.
I have contacted the Manager, Mr. Swamy on his cell.ph.no. 9052111149.But he did not receive my calls at all to day, Dt.28 Apr.
We stopped enjoying the TV of yours. I is very inferior to other brands.
If my complaint is not attended on tomorrow, Dt 29Apr I would have to consider a necessary action please.
Please inform this type of disgraceful service complaint to your LG Head Office in Korea with a copy to me immediately.
Please forward this Email to your principalorganization.
By informing them the quality of the product could be improved. The is beneficial to LG.
LG Product> LIFE IF NOT GOOD and LIFE IS BAD.
I am your your deprived and disgusted customer.
Please send me the email id and the address of the concerned department of the organization M/S LG in Korea.
Expecting immediate response from yourselves,
With High Regards,
Nageswara Rao P.
Tel. Ph. No. 0891-2701265 and 9441013344
Note: Please check the attached photographs
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Nageswara R.P. ✆ to Serviceindia, nageswar.2006
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TO
After Sales Service (Customer Service Department)
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Dear Customer Service Department:
Please reply immediately
Highest Regards,
Nageswar R.P.
*************************************************************************************************
&&&- Forwarded message &&&-
From: nageswar rao pala
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