Complaint / review / scam report
Dish TV D2H
Cheating Customers on Online booking

Hi All,

I have booked for a new Dish TV connection through net. I got a call from Dish TV (01206714100) within 1minute. The customer care people are well trained so you will feel like they are very good and if you got a reply in a minute how will you feel about them. Customer care people told me it will be installed within 24Hrs. I booked it on 2nd Oct 2010 token No:20533. Once I paid the money I got a mail as below.

Date:-Oct 2 2010 9:52PM

Dear Pranaya B Singh,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.

We wish to inform you that we had received the online payment of Rs.1590 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Shaikpet

Hyderabad

Your token number is 20533 Please save this unique token No:20533 for future reference regarding this transaction.

Your installation will be carried out by M/S VAJRA COMMUNICATIONS (SF), phone 9390909999

In case of any query or any information please feel free to call our 24x7 customer care service number 1860-180-3474 (Customer care No.)

Regards,

Dishtv India Limited

Day3(4Th Oct 2010):

After this I never got any call from Dish TV as they got the money. I called M/S VAJRA COMMUNICATIONS (SF), phone 9390909999 he told no they are not doing this I asked please give some no so that I can contact Dish TV he told to see the web site.

I tried all the no given on the website not a single no is working all are busy 247. So i lost hope.

Day4(5Th Oct 2010):

I got an idea can I order again. I just fill the form in a minute i got a call for a new connection. I asked him the status of token no 20533 after 5 min he put me on hold and told you will get a call from our sales team today and it will be installed today. I waited till EOD no call nothing happen.

Day5(6Th Oct 2010):

As Customer care no never works i fill the form again. I got a call from Customer care and listen the same thing they will never say sales team no or to whom they have send my details for installation as they don't have the information. They will cut you phone if you ask any question. I try to fill the online booking form again and again to talk to the Customer care regarding my status. As they came to know me they never called me. So i lost all my hope.

Day6(7Th Oct 2010):

I got one more idea by changing all the details i fill the online booking form in a minute i got the call. Same story repeat. I never got a connection. I got some Diller no from them and try to call them they told no we are not doing this as they will not get any money as you have booked online. So till now I didn't got any connection or not able to cancel the booking as they will not do. So please help me what I have to do. To all my readers please never do any online booking for Dish TV it's better if you pay the money after the installation. If still you got a connection lot of problem will be there after that I have no idea about this. I choose Dish TV by reading one article over net. I will prove that the article is wrong.

I will update this if I got the connection.

Thanks and Regards

Pranaya
Author: pranayabsingh


Offender: Dish TV D2H

Country: India   State: Uttar Pradesh   City: Ghaziabad

Category: TV & Radio

1 comment

rk2010 19 November 2012, 11:31 AM
Same they are still doing. And now they have a nice reason. "because of digitization it is taking time". But how much time???? Even 11 days are not enough? Really they are the worst. They are just looting and making people fool. Same happened when i booked online enquiry form. I got call as early as 5:05am, when i was sleeping and was shocked and surprised that they called so early. After that i got call from differnt persons twice that day. But when i told them that i have already booked the connnection online. After that i never got any call from them. I am still waiting for my connection to be installed.

I am tired calling customer care. They just repeat fixed words "we understand your problem", "your installation would be done soon". But they dont know how soon? even after 11 days they are not sure about how much time it will take. This is really so annoying and irritating. Can anyone help???

Govt can help such big companies by imposing such things on common public, but never impose rules to follow on companies. That is why they harass people and do as they wish.
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