Our subscriber ID is 1005210842 and we have raised an up gradation request on the 2nd of November, 2012 and we have been hearing from Tata Sky that there is a technical problem on my Set-top box and they will not be able to upgrade the box from a normal set-top box which i bought from Tata Sky.
Now my problem is unique to Tata Sky. I have 2 set-top boxes that i have purchased from Tata Sky. One in 2007 and the other in 2010-11. Tata Sky has made my 2010-11 connection a primary connection and since I did ask for a removal from a multi-room setup the 2007 box was executed. Now when I want to upgrade the 2007 box to an HD or an HD connection, I have been informed that I will need to first active the 2007 box and then only upgrade. As a customer, I will like to upgrade from an old box and thus I did ask for an upgrade from the 2007 box which is not happening for the last 10 days.
One end I hear from the Tata Sky Customer Care that you are a premium customer and they treat you like dirt. The installation guys have to be pleaded to come home to have a look and repeatedly they disappoint you in making you wait and never come after promises. I have had innumerable SMS's stating a time of visit without even asking the customer and this is absolutely painful.
The set-top box I am trying to upgrade is Digicomp No: 257151111412 (2007) and the Digicard number is 0000 6523 5988 and since my request has not been taken seriously, I demand a refund of my services that i have paid for.
I would like to ensure that no customer is taken as a piece of shit and this is absolutely unacceptable. I can't imagine an upgrade not happening for the last 10 days and no technical problem can last so long.
My current active connection is set top box no: 003269216325 (2010 -11) and the active Digicard is 000016110157.
There are various people who have been trying to give me a bad time and I will like to name them for your benefit later
1. Mr. Rathore - Channel Partner - 91-92117 85933 - This person has been asking the engineer not to visit my place though he is supposed to schedule the visit
2. Engineer - 91 92 117 85933 - Never visits on the scheduled time
3. Numerous Service staff - Please do look at the customer records to see the number of times i have called and wasted my money and time but never got a problem solved
I would like to terminate my services as Tata Sky is not in a position to take a simple request to upgrade my connection and I will request your help to get this going.
I think you love your customers to attrite and this is absolutely ridiculous. I planned to sort out this today in vain and thus now will not request anything else!
If Tatasky is unable to provide me a basic HD connection, I would demand a refund and to my investment made to Tata Sky and I would like Tata Sky to honor my request to walk off as a customer. My request is to solve this request within the next 24 hours or pay back the amount of money I have paid you till the 10th of March 2012.
God bless your company if you have such pathetic (toned down word) service
My request number at Tata Sky website with a limit of 800 words is SR1111120896300
H/O - Vibha Menon
Frustrated customer, Gurgaon, India
91 987 111 4126