I have put an request to install my Airtel digital set. As per the request it was scheduled on 05/12 (Saturday) at 5.00 pm. The engineer called me on 05/12 at 1200 hrs and asked me the complete residential address. After providing the residential from that time my headache started the way AIRTEL IS PROVIDING THE SERVICES. ITS PATHETIC. I WILL MENTION THE PATHETIC AND HEADACE POINTS.
1. I tried to call the service engineer for installation but it was swtich off.
2. Next day morning i.e 06/12 (Sunday) I called the customer care and I was informed that he raised SR#1578957 "Engineer Related" and with this SR the installation will be done by 17:30 evening. (I DON'T KNOW WHY I BELIEVE ON AIRTEL CUSTOMER CARE)
3. Evening around 7.00 pm one call came from the service engineer that they cannot come today (Sunday) and will be done tomorrow only. After a kind request around 9.00 pm once again service engineer called for the home address. I was excited but shattered in another 1 hour. I got an sms from 247 that SR#1578957 has been resolved. SURPRISED. As of now I have not seen the face of engineer also.
4. I again called the customer care with the new SR#1582277 and after a conversation of 30 min, Mr. Senthil used all these word (sure, definately) that tomorrow (Monday) engineer will close the complain at 9.00 am morning and I can enjoy watching dth by 9.30 am. He gave me such great assurance that I forgot my words i.e I repeadetly asked him that "I HAVE WASTED THE ENTIRE 1 DAY IN WAIT OF SERVICE ENGINEER WHICH COST ME MORE AND AGAIN TOMORROW IF HAPPENES THEN WHAT? "
ANS FROM SENTHIL - SIR, TOMORROW DEFINATELY AND SURELY BY 9.00 AM MORNING THE ENGINEER WILL REACH YOUR HOME AND INSTALL THE SET. IF NOT THEN IN THE NEXT SERVICE REQUEST AIRTEL WILL BEAR ALL THE COST OF MY LOSS.
5. Morning except my neighbours and sun I didn' find anyone related to Airtel. I got one more SMS that my SR has been closed and resolved if Satified sms SAT to 5030 or UNSAT. I sms as UNSAT today (07/12 at 2.30 pm) because as of now it has not done.
6. Called the customer care and spoke to Imran and asked him all the details about my SR. He told me that as per the system it has been updated as by 17.30 on Monday it will get resolved. I told him that this is all rubish and I wanted yesterday's recording to go to court. And above all he expected me to talk to him politely. When I started shouting he disconnected the call. Other than he told me that I need to wait till 17.30 and if not then again call.
Final Interpretation from my side :
1. AIRTEL DTH CUSTOMER SERVICE IS VERY VERY WORST
2. AIRTEL SR DOES NOT HAVE ANY VALUE
3. ALWAYS GIVES WRONG COMMITMENT. (3 time in this case)
4. ALWAYS LOOKS FOR EXCUSES TO SATISFY CUSTOMERS
5. IF YOU CALL IN MORNING THEY SCHEDULE FOR EVENING TIME AND VICE VERSA AND NO MATTERS HOW TIME YOU CALL.
6. CCE'S BEHAVIOUR IS VERY BAD TO THE CUSTOMER AND ALWAYS EXPECT TO DISCONNECT THE CALL. (yesterday i heard that "say him tomorrow the problem will be resolved and I will disconnect the call now)
7. IN SUCH PROBLEMS WHOM TO CONTACT NO INFORMATION.
8. SUPERVISIOR DAY ONE WORD TO THE CUSTOMER AND WRITE SOMETHING ELSE IN SR. WHEN ASKED TO COPY IN MY MAIL THEY WILL DENY.
9. AIRTEL IS CHEATING TO THE CUSTOMERS.
I hope this is enough for you to know the reasons of Headache. If you need any proof look at your system and also listen to voice recordings. Today also I am waiting when it will get resolved after loosing 2 days BECAUSE THERE IS NO OTHER WAY.
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