The set top box for my Airtel DTH connection suddenly stopped working during the first week of April. It took me a while to figure how to contact Airtel in this regard, since they only have sales outlets. The retailer from whom I'd purchased the connection has long vanished into thin air. Others refused to help, citing that they are only responsible for sales/new connections.
Nevertheless, on April 5 I wrote about the issue to and. Within minutes of sending out the email, I received automated responses from both the addresses. Additionally, I also received what seemed like a *human* response that said: "This is to inform you that your concern has been noted and our team is working on a resolution... We will get in touch with you for further details of your concern as the need arises."
However, no one either contacted me at my any of my contacts registered with the company.
The issue was then escalated to and on April 8. However, it failed to attract any attention.
Reminders were sent on April 11, April 14, April 17. However, the issue stands unresolved.
They simply refuse to respond. All you see are a bunch of automated responses.
Interestingly, they sent out a message on April 16 that said that they were unable to reach me on my cellphone. Unfortunately, I have Airtel as my cellphone service provider. Maybe this is the reason that they are unable to reach out to me. I guess that it is time to make use of MNP as well!
An industry insider told me about various divisions at Airtel: (1) Sales, (2) Billing, (3) Extortion, (4) Harassment.
-M
Cust. ID: 3002620469
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