Inconsumercomplaints.com » TV & Radio » Review / complaint: Airtel - Deficient Service and Fraud | News #72026

Airtel
Deficient Service and Fraud

This is my third worst experience with Airtel Digital TV Mumbai Lower Parel Customer Care Department.

For Customer ID - 3003886056 in name of Mr Ankur Goyal.

On 27th Aug We placed a request for change of Ph no and Address of Mumbai as the person shifted to Mumbai and asked the executive to take request for installation in mumbai at given address - The address or no was changed not changed and on 29th we received a call from Delhi team that they are near my old address in Delhi to install the equipment what a idiocity and service.

On 29th I again placed a request for Installation in Mumbai with ticket no 11439853 and I was given time of 9.00 AM on 1st Sep where in I stopped al other schedules of mine and stayed back and waiting for the person to visit till the time I am writing this mail.

Morever local mobile contact 9867135943 given to me as well SMS me is always switched off.

Poor customer support continues, even after making 10s of call on 1st Sep 2011 and repeated follow ups with customer care and supervisords and repeated assurances no thing has been resolved and the worst part is no body is replying back or responding.

Above all it seems that your employees are totally irresponisble and fraud, Mr. Manoj who is responsible for reinstallation in Mumbai Mahim-Matunga area talked yesterday and promised he will revert back with date and time for reinstallation. Till this time I have not recived his call even when I called him on no given 022-32096429 he put the call on hold and did not responded.

This is the worst experience with Airtel and I have decided not to avail any product or reomend any body Airtel in future


Company: Airtel

Country: India   State: Maharashtra   City: Mumbai City

Category: TV & Radio

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