Inconsumercomplaints.com » TV & Radio » Review / complaint: Airtel - Excess charged | News #72610

Airtel
Excess charged

Customer id : 3008974145;

This is really sad that I have taken connection from Airtel, a company I thought is sensitive to customer care. I have taken the above connection thru an airtel representative and he assured me that there is no difference in taking connection from Dealer or Company. Believing him I paid him Rs 8, 450. Later I came to know the same day thru net that this should have costed me only Rs 7700 and I would have got Rs 250 free voucher from Airtel.

What is most shocking is that in last 7 days I have complained to Airtel so many times but not one sincere executive who would resolve this issue of cheating by the dealer and misinformation by airtel representative because of which I have lost RS 1000. It appears Airtel is not interested to protect customer’s right and is more interested in pleasing it’s dealers. So I thought to write on this email with the hope that one sincere and honest executive would read this and take corrective action and instruct the dealer to refund excess charged. On the name of connectors/jointers he has charged Rs 500 whereas Airtel executives confirmed that no money is to be paid for these items as installation is free and that I should only pay Rs 7, 700.

Hoping Airtel to be just and fair to it’s customer.


Company: Airtel

Country: India   State: Haryana   City: Faridabad

Category: TV & Radio

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